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QAOK

Online and Blended Education
Round-the-clock support to students of online and blended programmes
26 May 2017

Institutions formulate a proper plan to support students of online and blended learning programmes who live in different time zones.

 

Purpose
The purpose of this practice is to ensure students have access to timely academic support and personal guidance regardless of the geographical locations and time zones. Institutions offering online and blended programmes need a plan to provide round-the-clock support to the students. Taking into account the size and geographic distribution of the student population, it can be useful to recruit tutors, including local tutors, to conduct synchronous and interactive teaching activities on the online platform. Tutors contact and interact with students to provide consultation and personal guidance that helps to keep students engaged in their studies.

Outcome

The outcome of employing this practice is ensuring comparable level of support to the same cohort of students enrolled from different geographical locations.