The HKCAAVQ attaches great importance to communication with our stakeholders – programme operators, professional bodies and authorities, other quality assurance agencies worldwide and the general public. To facilitate exchanges and information sharing, the HKCAAVQ organises different activities from time to time; we also actively engage in activities both locally and overseas to share knowledge and best practices.


Facilitating Local Exchange

The HKCAAVQ holds seminars, workshops and briefings to inform our stakeholders about the latest developments in our services and local and international quality assurance standards and practices. We also arrange various kinds of training to build the capacity of programme providers, specialists and panel members. During the reporting period, over 40 activities of these kinds were organised, involving institutional stakeholders as well as others in the vocational sector from the Automobile, Logistic, Retail, Property Management and Chinese Catering industries.

Over the past year, the HKCAAVQ maintained its representation in the Industry Training Advisory Committees (ITACs) and their sub-committees. These regular dialogues kept us abreast of the industries’ developments and demands. In August 2011, we organised five focus group meetings to collect feedback from operators and panel members on our newly developed accreditation tools with a view to evaluate their effectiveness and enhance our streamlined processes. The HKCAAVQ also conducts an annual online survey to gauge feedback from panel members and programme providers on its services.


To enhance public understanding of our services, the HKCAAVQ reaches out to its stakeholders through presentations at various events organised by other local education and training bodies. In 2011, we were invited by the Education Bureau to give a talk to local career teachers on our qualifications assessment service, and by the Federation of Continuing Education in Tertiary Institutions (FCE) to give a presentation to its member institutions on our assessment of Continuing Education Fund (CEF) courses. We also participated in the Transnational Education Forum organised by the British Council to introduce to participants our Non-local Learning Programme (NLP) accreditation service.



Building International Networks

The HKCAAVQ continues to maintain strong networks with other quality assurance agencies around the world by participating and presenting in international conferences, visiting and receiving delegations and arranging staff exchange programme. These activities enable us to benchmark our approaches against international good practice, leading to continuous enhancement in our work and services.



In the reporting period, the HKCAAVQ received 12 delegations from other quality assurance agencies and education authorities around the world, such as the Knowledge and Human Development Authority (KHDA) of the Dubai Government, the Macau Tertiary Education Services Office (GAES), the Higher Education Evaluation and Accreditation Council of Taiwan (HEEACT) and the European Qualifications Framework (EQF) Advisory Group. Last year, we also visited the offices of the National Recognition Information Centre for the United Kingdom (UK NARIC) and the National Office of Overseas Skills Recognition of Australian Education International (AEI-NOOSR) to share practices and explore areas of mutual interest.

To foster more in-depth exchange of knowledge and perspectives with relevant international organisations, we took part in the HEEACT's academic reviews of all English taught programmes in Taiwan universities in June 2011. We also received an assessor from the Assessment and Certification Division of the Council for Private Education (CPE), Singapore, for a short attachment in February 2012. The exchange enabled both sides to gain a better understanding of the quality assurance frameworks, accreditation / assessment models and execution in the two regions.



During the reporting year, the HKCAAVQ participated in 14 international conferences, and delivered papers and presentations in six of them, including the International Network for Quality Assurance Agencies in Higher Education (INQAAHE) Conference in April 2011, HEEACT International Conference in June 2011, the Asia Pacific Quality Network (APQN) Conference in February 2012 and the British Council Global Policy Dialogue in March 2012. Through these activities the HKCAAVQ exchanged knowledge and best practices with practitioners from around the world and laid the groundwork for future collaboration.



Looking Forward

Effective communication brings transparency and accountability. To facilitate better understanding and communication, we will continue to explore more effective and innovative ways to engage our many stakeholders. We will also work in close collaboration with institutions and industry partners to ensure that the quality and standard of our services meets their needs and expectations.