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Research, Consultancy and Training
研究、顧問服務及培訓
The Liaison Committee on Quality Assurance (LCQA), which was
established by the Education Bureau to promote sharing of good
practices among local quality assurance agencies. It comprises
representatives from the Education Bureau, the Quality Assurance
Council (QAC) under the University Grants Committee (UGC), the
Joint Quality Review Committee (JQRC) and HKCAAVQ. In early 2014
the LCQA commenced a review of the 21 areas of study and training.
The review resulted in a new classification system with 14 areas
of study and training being proposed. In light of this development,
HKCAAVQ is proposing the creation of sub-areas for each area of
study and training, with each sub-area described by an illustrative
general statement. The creation of sub-areas is intended to provide
guidance for defining the scope of a programme area in PAA, while
not restricting the flexibility of programme design and development.
However, it is anticipated that the sub-areas may not be able to
cater for all situations. Therefore, some general guiding principles
are also proposed for defining programme areas in PAA on a case-
by-case basis. HKCAAVQ has consulted stakeholders on the new
classification system including the proposed sub-areas and the
respective scope statements.
Gauging Feedback for Continuous
Enhancement of Services
As a quality assurance agency, it is important for HKCAAVQ to
continuously monitor and improve its services. In this regard,
feedback is collected from operators, Panel Members and Experts
engaged in accreditation exercises, as well as from institutions
using HKCAAVQ services. The surveys, forming part of the internal
quality assurance process of HKCAAVQ, are conducted primarily
through online platform. Surveys of Panel Members and Experts
are conducted in-house, covering Panel Members’ and Experts’
observations on the accreditation process and the support provided
to them by HKCAAVQ. In 2014, over 93% of Panel Members and
Experts indicated positive responses in all questions indicating a high
level of satisfaction. We continued to engage a professional agency
to undertake the annual Operators’ Survey on the accreditation,
assessment and QR services provided by HKCAAVQ in the reporting
period. Operators were also invited to provide feedback on the
service tools and processes. Among a total of 372 client operators
identified as having used our service(s) in 2013, 244 of them
responded to the survey and the response rate was 66%. The mean
scores of the overall satisfaction measured on a five-point scale range
between 3.67 and 4.11. This represents a general satisfaction with
the services provided by HKCAAVQ.
為提倡及分享質素保證的優質文化，教
育局成立由三所本地質素保證機構所組
成的「質素保證聯絡委員會」，其中包
括大學教育資助委員會轄下的質素保證
局、聯校素質檢討委員會及香港學術及
職業資歷評審局。於
2014
年年初，該會
曾就學習及培訓範疇的分類作出全面檢
討，並提議將
21
項分類改為
14
項。有見
及此，評審局構思將每項學習及培訓範
疇再細分為子範疇，並為每項子範疇作
出相關描述。建立子範疇旨引導如何在
「學科範圍評審」中界定學科範圍，而同
時保持課程設計和開發的靈活性。子範
疇或未能顧及目前不能預計的情況，故
此，我局同時制定了基本原則，就如何
在個別情況中界定學科範圍作出指導。
評審局曾就上述各項發展工作向相關持
份者作出諮詢。
收集意見持續提升服務
質素
作為質素保證機構，評審局對於持續檢
討和提升服務質素等工作甚為重視。因
此，評審局設有內部質素保證機制，向
曾參與評審的課程營辦者、評審組員、
財務及企業管治專家，以及曾經使用評
審局服務的院校，進行網上意見調查。
評審組員和財務及企業管治專家之意見
調查，由評審局內部負責，調查內容範
圍包括評審組員和專家對評審流程，及
評審局所提供的服務提出意見及觀察。
在
2014
年，超過
93%
的評審組員和專家
對所有問題作出正面回應，顯示他們都
非常滿意整個評審過程；而就有關評審
局的評審、評核及資歷名冊服務的營辦
者年度意見調查，繼續由獨立的專業機
構處理，調查內容範圍亦包括評審流程
及評審指引等。在
2013
年，共有
372
位
課程營辦者曾使用評審局上述服務，
244
人作出回覆，回覆率為
66%
。整體
滿意度在
5
分為總分的量表中，平均值
達到
3.67
及
4.11
之間，顯示營辦者對評
審局所提供的服務頗為滿意。
