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Stakeholders’ Feedback

As a quality assurance agency, HKCAAVQ actively seeks feedback from its stakeholders for continuous improvement.

As part of our internal quality assurance mechanism, HKCAAVQ engages an independent external research agency to collect feedback from organisations using HKCAAVQ’s services. HKCAAVQ also collects feedback from Panel Members engaged in accreditation exercises through an in-house online survey.  Data collected from the surveys is analysed and used for evaluation within HKCAAVQ.  Reports on the outcomes from the surveys are reviewed by the HKCAAVQ Council twice a year.  Findings and follow-up actions are shared with the respondents through various means, such as Liaison Panel meetings and training workshops.

Feedback from organisations that used HKCAAVQ’s services in 2018

In 2018, a total of 345 organisations used the accreditation, assessment and/or Qualifications Register service(s) of HKCAAVQ, 181 of which responded to the online survey. The overall response rate was 52%, which is on par with 2017. Across all the services, the mean scores on overall satisfaction range between 3.82 and 4.18 on a five-point scale. Clients were satisfied with case officers being helpful and competent in addressing their needs, and the HKCAAVQ website providing clear and accessible information.

Feedback from Panel Members in 2018

A total of 489 panel members served on accreditation panels in 2018, 397 of whom responded to the online survey. The overall response rate was 81%, which is similar to 2017. Overall satisfaction among panel members on various aspects of the accreditation process is consistently positive.

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