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Stakeholders’ Feedback

As a quality assurance agency, HKCAAVQ actively seeks feedback from its stakeholders for continuous improvement.

As part of our internal quality assurance mechanism, HKCAAVQ engages an independent external research agency to collect feedback from organisations using HKCAAVQ’s services. HKCAAVQ also collects feedback from Panel Members engaged in accreditation exercises through an in-house online survey.  Data collected from the surveys is analysed and used for evaluation within HKCAAVQ.  Reports on the outcomes from the surveys are reviewed by the HKCAAVQ Council twice a year.  Findings and follow-up actions are shared with the respondents through various means, such as Liaison Panel meetings and training workshops.

Feedback from organisations that used HKCAAVQ’s services in 2020

In 2020, a total of 378 organisations used the accreditation, assessment and/or Qualifications Register service(s) of HKCAAVQ, 222 of which responded to the online survey.  The overall response rate was 59%, which is on par with that of 2019.  Across all the services, the mean scores on overall satisfaction range between 3.79 and 4.09 on a five-point scale.  The responding organisations found the case officers/staff of HKCAAVQ professional, facilitating, helpful, and responsive to enquiries and client needs.  The organisations also commended that the guidance documents of HKCAAVQ were clear, comprehensive and accessible.

Feedback from Panel Members in 2020

A total of 439 panel members served on accreditation panels in 2020, 379 of whom responded to the online survey. The overall response rate was 86%, which is on par with that of 2019. Overall satisfaction among panel members on various aspects of the accreditation process has consistently remained above 4.60 on a five-point scale.