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Stakeholders’ Feedback

As a quality assurance agency, HKCAAVQ seeks feedback from its stakeholders actively for continuous improvement.

As part of our internal quality assurance mechanism, HKCAAVQ engages an independent external research agency to collect feedback from organisations using HKCAAVQ’s services. HKCAAVQ also collects feedback from Panel Members engaged in accreditation exercises through an in-house online survey.  Data collected from the surveys is analysed and used for evaluation within HKCAAVQ.  Reports on the outcomes from the surveys are reviewed by the HKCAAVQ Council twice a year; findings and follow-up actions are shared with the respondents through written reports circulated to respondents, during training workshops and at the Annual Operators’ Briefing.

Feedback from organisations that used HKCAAVQ’s services in 2015

In 2015, of a total of 371 organisations that used the accreditation, assessment, and/or Qualifications Register services of HKCAAVQ, 187 of them responded to the survey.  The overall response rate was 50.4%.  In the main, HKCAAVQ’s performance is generally stable as compared to the previous year with mean scores on overall satisfaction ranging between 3.79 and 4.19 on a five-point scale.  Results and follow-up actions were shared with respondents during the Annual Operators’ Briefing held on 19 May 2017.  Please click here to read the related news release.

Results and follow-up actions from the survey covering organisations that used our services in 2016 will be shared with respondents in early 2018.

Feedback from Panel Members in 2016

From a total of 466 panel members who served on accreditation panels in 2016, 368 of them responded to the online survey.  The overall response rate was 79%.  In summary, the level of satisfaction among panel members on all aspects of the accreditation process remains consistently positive.  Results and follow-up actions are shared with the respondents during training workshops.