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Stakeholders’ Feedback

As a quality assurance agency, HKCAAVQ actively seeks feedback from its stakeholders for continuous improvement.

As part of our internal quality assurance mechanism, HKCAAVQ engages an independent external research agency to collect feedback from organisations using HKCAAVQ’s services. HKCAAVQ also collects feedback from Panel Members engaged in accreditation exercises through an in-house online survey.  Data collected from the surveys is analysed and used for evaluation within HKCAAVQ.  Reports on the outcomes from the surveys are reviewed by the HKCAAVQ Council twice a year.  Findings and follow-up actions are shared with the respondents through various means, such as Liaison Panel meetings and training workshops.

Feedback from organisations that used HCAAVQ’s services in 2019

In 2019, a total of 392 organisations used the accreditation, assessment and/or Qualifications Register service(s) of HKCAAVQ, 211 of which responded to the online survey. The overall response rate was 54%, which is on par with that of 2018. Across all the services, the mean scores on overall satisfaction range between 3.57 and 4.19 on a five-point scale. The responding organisations commended that the case officers and staff were competent, professional and supportive in addressing their needs, and that the HKCAAVQ website provided clear, comprehensive and accessible information.

Feedback from Panel Members in 2019

A total of 354 panel members served on accreditation panels in 2019, 287 of whom responded to the online survey. The overall response rate was 81%, which is on par with that of 2018. Overall satisfaction among panel members on various aspects of the accreditation process has consistently remained above 4.60 on a five-point scale.